CloudSync Mobile Device Management, Help Desk & Security

CloudSync Mobile Device Management, Help Desk & Security CloudSync allows you to easily manage, support and secure your mobile devices anywhere in the world through the convenience of a web based mobile device management system. CloudSync supports all the Microsoft Windows mobile devices from rugged mobile devices from the likes of Symbol, Motorola, PSC, HandHeld Products, Intermec to the compact smart phone devices provided by the worlds leading carriers. CloudSync provides 3 powerful management modules: CloudManager CloudManager is the answer for keeping your mobile devices up-to-date and healthy. CloudManager is our core module that provides base functionality such as remote provisioning of applications and files, version control, performance reporting, alerts and much more. Remote Help Desk The answer to supporting your mobile users in the field is the CloudSync Remote Help Desk (RHD) solution. Without exaggerating the web-based RHD solution provides the Help Desk operator with more tools and features than are actually available on the device. CloudControl CloudControl is a powerful product to ensure your users can only access the programs and files they have privilege for. In addition it can prohibit the installation of non-approved applications as well as secure the device if it is lost or stolen. CloudSync Secure Architecture Encryption Data is encrypted with up to 256 bit AES military grade encryption. Firewall's The CloudSync server is protected by firewall as well as 24x7 monitoring by our managed service provide to ensure maximum uptime and security. User Authentication The CloudSync system supports 3 user roles that can restrict access to the management console and the features within the console. Click here for more information. Device Authentication All mobile devices are required to authenticate with the server before they can receive files or packages. Conversely the device has capability to require basic authentication and IP blocking before it allows a Remote Help Desk session. Web Standards All data is transmitted by standard web protocols using HTTP(S) over ports 80/443. Network Agnostic The CloudSync solution will work equally well over Cellular, Wifi, or Batch environments as long as the device has internet capability to reach the CloudSync server.     CloudManager
CloudManager is the answer for keeping your mobile devices up-to-date and healthy. CloudManager is our core module that provides base functionality such as remote provisioning of applications and files, version control, performance reporting, alerts and much more. Features include: Easy to Use Management Console Provisioning & Version Control Filtering Devices Reporting File & Application Management User Management Account Management Manage Communication Options Flexible Group Settings
Screen Shots & Features
Easy to Use Management Console The web-based Device Manager console provides a convenient way to view all your mobile assets and provides the ability to filter and sort your devices by location, device type, groups and software packages. The Device Manager Console also provides easy to use and powerful tools for modiying the settings, locations, groups and packages that need to be assigned to the device. Provisioning & Version Control Deploying Packages of Files and Applcations to CloudSync is as simple as checking the devices you wish to deploy these files, select the package and click go. CloudSync will automatically queue the files for download and the next time the device is scheduled to check in with the server, the device wil automatically download and install what ever is assigned to it. The CloudSync Console also provides easy to see icons that display the status of the devices downloads, a green checkmark means it is finished. Filtering Devices With the device filter in CloudSync you can easily manage all your devices. Filters can be set to select certain devices that may need updates or your attention concerning power or connectivity. Making filters is fast and easy, select your group, location, and package, and then within those filtered devices you can select memory usage, battery power, and wireless LAN connectivity to find any device not working properly. Save the filter for future reference to devices meeting the same criteria. Filters can be a very effective way to micromanage certain groups, locations, or packages for your entire company. Reporting Reporting from CloudSync is completely customizable. Reports are used to gather information about your devices with the option to deliver it to any e-mail address. Everything found in your individual device previews can be reported; memory usage, battery life, last synchronization, or wireless connectivity are also available to name a few. Reporting can be done every day, week, or month to provide device information as often as you need it File & Application Management The CloudSync Library includes all functions for uploading files as well as installing or running files on the device (CAB files, Registry files, Executable files) from your computer as well as managing their versions. The Package Pane is on the right side of the Library window allows you to create and update the files contained in software packages. Software packages are available for administrators to assign to devices using the Devices Tab. Packages are assigned to devices for download. User Management The Users Tab provides full autonomy to manage the CloudSync system however you choose. The Users Tab gives you the ability to add, delete and manage users and their access to the CloudSync system. CloudSync provides three levels of access to the system. The Account Manager role is designed for Help Desk personal who needs access to the Device Console and Remote Help Desk to support their users in the field. This role can be limited access to only those accounts that they have privilege to which is a nice feature if you have disparate locations with different support personnel. The System Adminsitrator has full access to the system in addition to the ability to add Accounts and Users to your CloudSync system. The Account Administrator role is designed for a manager to have access to defined accounts to define settings, preferences and have the abililty to manage the CloudSync Library for the assigned accounts. Account Management CloudSync has hierarchal management capability, which is designed specifically for Reseller or Integrator Partners that would like to use CloudSync as a centralized system to provide mobile device management support for their customers. The Account Tab provides full autonomy for the administrator to add and remove accounts within CloudSync. Manage Communication Options The Preferences tab allows you to define options such as: CloudSync Configuration, this is where you can pick the destination directory of configuration files and CloudUpdate; Packages, allowing you to sync a newly added device as soon as it registers with CloudSync; Proxy Settings, available to configure your CloudSync to your network with proxy server support; Tracker & Performance Information, are options on the devices to establish contact with the CloudSync server at predetermined intervals; Time-Server Information’ provides a universal clock to all of your devices; and CloudUpdate Information, allows you to set your devices to update automatically at a given interval. As well in this area you will find all of the license information for all CloudSync software. Flexible Group Settings Settings provide an easy way to divide your devices into groups and/or locations. This tab allows you to define groups to keep all your devices in one location in their departments such as; a device for the stockers, sales persons, receiving, etc. Locations allow you to categorize at a higher level, even worldwide, giving you the ability to adjust the time zone for that location and have multiple locations. Given these two abilities devices are easily managed and accounted for.

		Remote Help Desk
The answer to supporting your mobile users in the field is the CloudSync Remote Help Desk (RHD) solution. Without exaggerating the web-based RHD solution provides the Help Desk operator with more tools and features than are actually available on the device. Features include: Remote Help Desk Console Remote Control Messaging CloudUpdate Application Management Process Control Network Information File Manager
Screen Shots & Features
Remote Help Desk Console From the CloudSync Device Manager Console a Help Desk operator can fire up a direct connection to the mobile device from their web-browser. On connection to the device CloudSync will open up the Remote Help Desk console. With the ability to take remote control of the deivce, remotely stop processes, grab a file off the device, check on the network routing tables, take a screen snap-shot, or even send a message to the device, the Help Desk operator has full control of "everything" on the device. Remote Control One of the leading features of the RHD console is the web-based remote control feature. Unlike other products on the market there is no need to install any client software on your desktop. With the remote control feature you can take control of the device as if you had it in your hand. You can also enlarge the image for training or demonstration purposes. A nice feature of the remote control is the ability to use your desktops keyboard to type in information into the device with out having to tap out letters on a virtual keyboard. Another nice feature about the remote control is the option to define the resolution of the virtual screen. This is helpful if your device is running over a slow network or Wireless Wide Area Network connection. Messaging You can also use the “Messages” tab to customize a message and send in real time to that device. In future releases of CloudSync you will be able to send a messages or announcements to multiple devices at the same time. CloudUpdate Another nice feature is the ability to force the device to synchronize with the server using the CloudUpdate application. In case a mobile user may be unaware of your need to install files and applications, you can have the option of sending a customizable notification to the user that the “administrator” needs to update files and applications on the device, and not to panic if unexpected things happen. Application Management the “Applications” tab allows to remotely uninstall an application, or install an application loaded on the device. Process Control The “Processes” tab not only lists all the currently running processes on the devices, but provides you the ability to “stop” or “kill” a process, for example I can remotely shut down the Solitaire game running on this device. It is also helpful for shutting down an application that may be “stuck” with out having to restart the device. Network Information The “Networking” tab provides detailed information on the network information for that device, such as: • Installed Adapters • Connections • Routing Tables • Address Resolution Protocols • TCP Statistics • Network Parameters • WLAN Access Points File Manager The File Manager allows you to explore the files and folders on the mobile device much like you would with the devices own file explorer. The advantage of this tool is it allows you to download files directly to your desktop from the device without having to use ActiveSync. Conversely you can upload files from your desktop to the device, as well as move, copy and delete files.

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		CloudControl
CloudControl is a powerful product to ensure your users can only access the programs and files they have privilege for. In addition it can prohibit the installation of non-approved applications as well as secure the device if it is lost or stolen. Features include: Replacement Desktop Easy Administration Customize Title Bar Hide Start Menu Add Programs Security Options
Screen Shots & Features
Replacement Desktop CloudControl provides a user definable desktop for all devices. This allows the administrator to keep the device working for the company by blocking unwanted programs from launching, keeping the device from being used if stolen, and many unique options that can be very effective in managing devices. Devices can then be configured with the same desktop interface or special configurations can be made for different operations. Replacement Desktop is a security feature in itself.   Easy Administration Though the device is out in the field you can access the device through the Remote Help Desk and login as administrator to allow extra privileges or programs need by the end-user. Selecting Tools menu you will be able to add new programs to the device, deleting them is even easier just hold the stylus on the icon and a delete option will be made available. Through the Options menu you can set a large variety of things from hiding the Start Menu to turning off the IR port. All the options are easy to understand and get you set up and going in just a few minutes. Customize Title Bar Under the Options menu in administrator mode you can modify the title bar of the user interface to display, your company name, modify the performance indicators such as battery and wireless signal strength as well as showing time and date.   Hide Start Menu Also under the Options menu in administrator mode you can disable the Start Menu so the user can only access the applications defined by the administrator as well the user cannot access anything to attempt disabling CloudControl.     Add Programs Adding Programs is fast and easy, from administrator mode select the Tools menu and select New Program. From there you can browse to the application you wish to add and set any arguments you deem needed as well as which icon the program shall display with. Also you can start or stop a program when CloudControl is started. This provides a tool when the device crashes and needed to be reset everything needed is started back up. Security Options CloudControl will allow you to disable Bluetooth and IR ports to prevent any applications being installed. In addition ActiveSync and Memory Card insertion can be prevented to ensure data can not be loaded or taken off the device with our permission. However authorized Remote Help Users will be able to access the device even with CloudControl running.

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